eloomi

Get off to a flying start with your new eloomi platform

How to get started - an overview

This article shows how to create a helpdesk account to track and monitor your tickets.

How to create a Helpdesk Account for eloomi Support

eloomi Admin

Nick Thayer

Ena Rosaroso Jacobsen

In this section you can find answers to some of the most Frequently asked questions. We have also added guides on how to trouble shoot content and guides on white labelling eloomi solution 

Skillsoft Player Error. Skillsoft for users and Admins.

Troubleshooting Skillsoft courses in eloomi

How to understand and overcome challenges with SCORM. SCORM issues. Questions about SCORM.

Troubleshooting SCORM files in eloomi

Users have started a SCORM module, but their progress indicates 0%. Why is this?

Progress Reporting On SCORM Modules

Troubleshooting

Recommended Image Sizes in eloomi

Reset SCORM Modules. User is stuck on SCORM course. Remove Module completion. Reset maximum attempts for Tests.

How to Reset progress on a Course

This article explains the minimum hardware requirements for eloomi.

eloomi Hardware Requirements

This article explains which web browsers are best supported in eloomi

Supported web browser versions in eloomi

How to Archive a module. How to Create a New Version of a Module. How to duplicate existing Modules. How to de-archive a Module.

How to Archive a Course in eloomi

This article shows you what to do to extract your data from eloomi when you offboard the platform.

How to retrieve Material when Subscription ends

Let us explain different reasons why your platform might show slow performance and extended loading times.

Platform Loading Slow

Experiencing Delays Assigning Courses, Exporting Reports and/or Adding Users to Departments

This article explains why the number of users assigned to a course is higher than the number of users assigned to the same course in reports

Reports show less users assigned to a course

This article aims to explain and define what the password security setting (1-5) entails.

Password Security Levels

User Got Suspended. Why?

Zaheer Haral

Frequently Asked Questions

This article explains the process of setting up your Custom URL. Keep in mind that this is a contract add-on.

Setting up your Custom URL

Whitelisting eloomi - Third Party URL's

This article describes how to set up a custom email domain so emails will be sent through a customised email address.

Custom email domain

Kenneth Granno

White labeling eloomi solutions

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

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Tickets

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

FAQ

Troubleshooting

Frequently Asked Questions

White labeling eloomi solutions