Deactivate an existing User

Deactivating one or more users from an existing platform is done by navigating to Admin > Organization > Users.

Locate the relevant user(s) and click the square box next to their name(s) to select the user(s) to be deactivated. A navigation bar will appear with multiple icons. Click the icon "Deactivate selected users".

A pop up will appear asking "Are you sure?" where you can then confirm if you would like to continue with deactivating the selected user(s). Once confirmed, the user(s) will be deactivated.

Note: By following these initial steps and selecting "Delete selected users" instead, you can also delete a user.

Important: When a user is deleted, all information regarding that user will also be deleted from the platform permanently. For that reason, eloomi recommends deactivating a user, to keep your reporting data. For example, for auditing purpose or if the user returns to the organisation at a later stage.