How to Create and Manage Users

Learn how to set up users and invite them to your platform 👥

Lisa Heim avatar
Written by Lisa Heim
Updated over a week ago

In order to assign courses and content to your colleagues, you need to give them access to your platform. In this article, you learn how to create, import, invite, edit, deactivate, delete, and group users.

Article Overview:

  1. Create Users

  2. Import Users

  3. Invite Users

  4. Edit Users

  5. Deactivate Users

  6. Delete Users

  7. Group Users


1) Create Users

To create a user, navigate to Admin > Organization > Users > New.

Three fields are required when creating a user: first name, last name and email address (or account id). After entering the user details, you can set roles to specify the user rights.

User Rights can be:

  • Admin = platform admin with full access rights that can create and upload content, add and delete users

  • User = learners that have access only to courses that are assigned to them

  • Content Creator = user with special permission to create and assign content.

When you are done filling in all information, click on Add user. In section 3) in this article, you learn how to activate and invite your users.


2) Import Users

To import users, navigate to Admin > Organization > Users and click on Import. This function allows you to import multiple users from an excel or csv file. Your excel or csv file must have an e-mail address and full names for each person. To upload your file, use the Choose or drag file - Button.

Expert Tip

For best practice, download the best practice import template.

We recommend to keep the current structure.

User 1

E-mail

First name

Last name

User role

Job title

User 2

...

...

...

...

...

User 3

...

...

...

...

...

In our example, we have added 3 users in the sheet. Each row corresponds to one user. For each user, 5 user details are specified
 in the columns. In your sheet, delete the example users in
 the example. You can add as many new rows (users) as you like.


3) Invite and activate Users

To invite your colleagues, navigate to Admin > Organization > Users.

There are two possible ways to invite your colleagues.

  • Navigate to the user you want to invite and click on the three dots next to their name. Click on "Invite"

  • Or: bulk-invite users by choosing the users you want to invite by clicking on the checkmark ▢. Choose Invite user on the top.

Invited users will receive an email with an activation link and can then log in with their email and the password they set.


4) Edit Users

To edit a user, navigate to Admin > Organization > Users and click on the three dots right next to the user you want to edit. Choose the action you want to execute.


5) Deactivate Users

To deactivate your colleagues, navigate to Admin > Organization > Users.

There are two possible ways to deactivate your colleagues.

  • Navigate to the user you want to deactivate and click on the three dots next to their name. Click on Deactivate or

  • Choose the users you want to deactivate by clicking on the checkmark ▢. Choose Deactive on the top.


6) Delete Users

To delete a colleague, navigate to Admin > Organization > Users.

There are two possible ways to delete your colleague.

  • Navigate to the user you want to delete and click on the three dots next to their name. Click on Delete user or

  • Choose the users you want to delete by clicking on the checkmark ▢. Choose Delete user on the top.

Note: once you delete a user, the user's details can not be recovered. If you still want to look into the user's learning data but deny access to the platform, use the reactivation function instead of deleting the user.


7) Group Users

The feature User groups enables to add users to a group based on similar user properties. Admins can manually add users to a group or add users on a set of rules. Based on if the users match the decided rules, users will automatically added or removed to a group.

To add a new user group, navigate to Admin > Organization > Groups and click on New group. Fill in a group name, description, and add a photo.

In Members you can see the group members and add more members by clicking on Add members.

The option Rules allows you to set specific rules for group members. Read the article Rule-based assignments to learn more about rules.

Expert Tip

Creating user group helps you to easily administer course assignments and quickly assign courses to user groups.

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