How to Use Playlist Reporting

Playlist reporting is a way to track the progress of your users who have assigned playlists.

Nick Thayer avatar
Written by Nick Thayer
Updated over a week ago

Playlist Overview Page


You can access playlist reporting by navigating (as an admin) to Reports > Playlists or by navigating to the Reports page, and clicking the Playlist option at the bottom of the sidebar:

Once here, you can see the general overview of all the playlists. Here you have two graphs displaying the total playlists over a year-long period, and the total playlists completed:

Clicking one of the playlists will bring you to this page below:

At the top of this page, you will have a comprehensive view of all the playlists on your platform. You can access various metrics regarding the playlists from the table further down—for example, majority completion, assigned users, and the percentage of completed users.

You also have the option to export an Excel report of the specific overviews you have selected.

Take note that the time will be displayed in UTC format when exported to Excel. This ensures standardised time representation, maintaining accuracy and consistency for a seamless understanding of the data.


Specific Playlist Page

As shown above, clicking any of the playlists on the general overview page will bring you here:

Below the overview, you will see the courses that are assigned to the users via the playlist. In this section, you can see the number of courses completed, required completion, optional completion, and how much time was spent on the courses:

Clicking a user will bring up a more in-depth view of their statistics. The Courses tab is selected by default:

As shown in the image above, there is a graph to display the monthly views of the user, and a donut chart to show the amount of courses completed, in progress, and not started.

Clicking the Playlists tab at the top will bring you to the page below:

This page provides a great overview of the playlists assigned to the selected user.

Clicking one of the playlists in the Playlists section will bring you to the reporting page for that playlist as well:

As explained in the previous section, you can see the number of assigned users, users in progress, users who have completed the courses as well as the percentage of total completion.

Selecting the Courses tab will show you the statistics for the courses in the playlist:

As shown above, clicking the Courses tab shows you see the number of users who have started each course, completed each course as well as the average time of completion.

This table will also include courses that are Not Started, In Progress, and Completed Users. Downloading the report will also reflect the same data/numbers.

Please note, that users will not appear on the individual course list of assignees until they have started each course within the Playlist.

Upon starting each course, they will then show on the list of individuals assigned to each course, when viewing through Admin > Learning > Course > Assignments.

There is also the Events tab. Clicking this will show this page:

Here you will see a breakdown of the Events that are assigned to users via the Playlist you are reviewing. The only difference here is the new Event tab, which will record the data for that Event in the Playlist. This will display:

  1. Event - Name of the Event + the Session date and time

  2. Signed Up - How many users signed up for the Event

  3. On Waiting List - How many users are on the Waiting List

  4. Attended - How many users Attended the Event

  5. Unattended - How many users did not Attend

  6. Cancelled - How many users Cancelled their attendance at the Event.


Learning Records Settings

When a user is assigned learning via a Group, and they are removed from that Group, the user will by default lose access and reporting data regarding the completed, started, and assigned learning items.

You can change the settings and enable learning records to follow the user, regardless of their Group!

To enable this, first, you must navigate to Admin > Settings > Reporting

Here, you will see the option to Keep learning records when user is removed from a group. Clicking the drop-down will show you these options:

  1. Only completed learning

    1. Will keep records for only completed learning items, started and in-progress learnings will drop off and not be visible in reporting.

  2. Both started and completed learning

    1. Both started and completed learning items will move over with the user.

  3. All learning ever assigned

    1. All learning items ever assigned, in progress, or completed, will move over with the user.

  4. No records are kept

    1. Nothing is kept

Depending on the option you choose, the reporting data will reflect this, but only when the user is removed from a group and/or added to another group.

Please note: The learner records settings will affect the activities going forward and will not include learning from before the setting was changed.


Detailed Reporting View

When viewing the Playlist reporting view, you can click the three dots next to any of the users' names, and you will see the option to see Detailed Playlist status.

Opening this will show this menu:

Here you will see the Completion details for that user in the Playlist you are viewing, as well as another tab for Events.

In the Courses tab you will see:

  1. Status - The current status of that course in the Playlist, this will display either Not Started, In Progress, or Completed

  2. Time Spent - How much time was spent on the course

  3. Started - Date the course was started

  4. Completed - Date the course was completed

  5. Deadline - Deadline the course needs to be completed by

  6. Required - Shows if the course is required or not. If the course is Required, it will display a Blue (or other branded color) checkmark. If it is Not Required, it will show the Grey line.

In the Events tab you will see:

  1. Event Name

  2. Status of the Event

  3. If the user is Enrolled or not


What do the Numbers mean?

We have explained in detail through dropdown menus with an explanation of the data points and how they are calculated and displayed in Playlist reporting

Completed Playlists

The Total Playlists section shows the number of Playlists created on the platform. If a Playlist is deleted, it will no longer count towards the Total Playlists data point.

Average Playlists Per User

Average Playlists Per User calculates the average amount of Playlists per user! For example, if there are 2 users on your platform, and you have 1 Playlist assigned to both users, the Average would be 0.5 playlists per user. So if you have 1 (Playlist) / 2 (users) = 0.50 Average playlists per user. 2 (Playlists) / 2 (users) = 1.00 Average playlists per user, and so on.

Average Completion

Average Completion is calculated by the average of Fully Completed Playlists. This means that the only Playlists factored into the Average Completion metric are Playlists where all assigned users have 100% completed the Playlist that is assigned. So in the instance above, there are 3 Playlists currently assigned to all users. Only 1 of those 3 Playlists have been 100% completed by all Assigned users. Thus, displaying the metric of 33% Average Completion, as 1/3rd of the Playlists have been completed. (1/3 = 33% as 100% completion / 3 Playlists = 33% Average Completion)


If you have any questions or concerns, please be sure to reach out to our support team via the Support Hub

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