Email Notifications Overview

Learn which emails you and your learners receive from eloomi and how you can set your own email preferences πŸ“©

Lisa Heim avatar
Written by Lisa Heim
Updated over a week ago

Article Overview:

1. System emails to admins only

2. System emails to admins and learners

3. Email settings


1. System emails to admins only πŸ‘€

  • Welcome to eloomi

As an admin, you receive an email after creating your platform. It contains your platform URL and confirms your platform creation.

Note: during your first 14-days on your eloomi Infinite platform, you receive a series of onboarding emails including tips and tricks to help you getting the most out of eloomi from the start.


2. System emails to admins and learners πŸ‘₯

  • Welcome to (platform URL)

Learners receive an email once you invite them to your platform. It invites learners to activate their account by clicking on a button and setting their password. The activation link expires after 30 days.

πŸ‘‰ Note: in case your learners miss to activate their accounts, you need to re-invite them in your platform. Learners will then receive an email with a new activation link.

  • Forgot your password for (platform URL)

In case users forget their password and click on Forgot password?, they receive an email including a button to reset and choose a new password. The link expires after 24 hours.

πŸ‘‰ Note: in case your learners miss to use the link within 24 hours, they will need to request another link by clicking on Forgot password? again.

  • You have new learning waiting for you: (course title)

Once you assign new content to your learners, they receive an email that informs them about the new course title. A button will directly lead learners to their platform to take the new course.

  • New content recommendations for you

Based on newest available courses, your learners receive an email with content recommendations including the title, cover image, deadline, and duration of a course every first Wednesday of the month. If you set a course as required will also be shown in the email.

The email recommends the first three unfinished courses that are assigned to a user. Courses are prioritised as follows:

  • courses with a deadline, and firstly those with the nearest deadline

  • courses that are marked as required

  • trending courses (the course with the highest overall completion rate)

πŸ‘‰ Note: Emails are being sent only to people who have notification switch turned on in the user profile setting. The email will note be sent if the user already received a deadline reminder for a specific course.

  • Upcoming deadlines

To help your learners finish course in time, they receive an email informing them about upcoming deadlines if:

  • there is a deadline 2 days from now

  • the deadline is today

  • the deadline was within the last week

That way, your learners will not miss out on mandatory trainings and complete training in time.

πŸ‘‰ Note: learners receive just one reminder email per day that summarizes deadlines.

  • Upcoming events

Once events or webinars are created and assigned, they will receive emails about:

  • The event is 3 and 1 days away

  • The event schedule has changed

  • An event was assigned to you

With these emails, your learners will always be in the loop regarding events/webinars and any changes made to them.


3. Email settings βš™οΈ

Your learners can choose which email notifications they want to receive:

  • once they've been assigned new content

  • reminders about deadlines to not miss out on mandatory trainings

  • content suggestions based on newest available courses

To choose email preferences, navigate to your user profile on the top right corner and go to Settings > Mails.

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